Listening Post Terms of Use

Effective July 26, 2026

These Terms of Use govern access to Listening Post, Chip, app.listeningpost.ai, and related websites, applications, APIs, and services that link to these Terms. Together, they are the “Services.” The Services are provided by Listening Post, Inc. “Listening Post,” “we,” “us,” and “our” refer to Listening Post, Inc. Chip is a Listening Post product.

By creating an account, accepting these Terms, or using the Services, you agree to these Terms. If you use the Services for a company or other organization, you represent that you have authority to bind that organization. In that case, “you” includes the organization.

1. Eligibility and service area

You must be at least 18 years old and legally able to enter a binding agreement. The Services are currently offered only to users located in the United States for business use. You may not access or use the Services from another country or territory. We may use network and account information to enforce this boundary.

You may not use the Services if applicable trade, sanctions, or export-control laws prohibit us from providing them to you.

2. Accounts and organizational access

You must provide accurate information and keep it current. You are responsible for activity under your account and for protecting access to your email, connected accounts, and devices. Notify us promptly at support@listeningpost.ai if you believe your account has been compromised.

If an organization provides or controls your account, its authorized administrators may manage access, memberships, connected services, settings, and organization content. Do not share account access outside the people authorized by your organization.

3. The Services

Listening Post provides software for business intelligence, workflow automation, scheduled work, connected services, generated reports, and related AI-assisted functions. Chip coordinates supported tasks inside the Listening Post platform.

Features may change as the Services develop. We may add, remove, suspend, or modify a feature. If we discontinue a paid Service, we will provide reasonable notice when practicable and address prepaid, unused amounts as required by law or the applicable order.

4. Acceptable use

You may use the Services only in compliance with these Terms and applicable law. You may not use the Services to:

• Violate, misappropriate, or infringe another person’s rights.
• Collect, process, disclose, or act on data that you do not have authority to use.
• Facilitate unlawful discrimination, surveillance, fraud, deception, harassment, exploitation, or harm.
• Make eligibility, employment, housing, credit, insurance, medical, legal, or similarly consequential decisions about a person without lawful authority and appropriate human review.
• Upload malware, interfere with the Services, bypass access controls, evade rate limits, probe another customer’s environment, or attempt unauthorized access.
• Reverse engineer or extract nonpublic components of the Services except where applicable law prohibits that restriction.
• Resell, lease, sublicense, or provide the Services as a bureau service unless a written agreement permits it.
• Misrepresent AI-generated material as independently verified human work when that distinction is material.
• Use the Services or output to build or train a competing model or service without our written permission.

We may investigate suspected misuse and may restrict access when reasonably necessary to protect customers, the Services, or others.

5. Customer Content and connected services

“Customer Content” means information, files, instructions, prompts, records, website material, connected-service data, and other content you or your authorized users provide to the Services. “Output” means material the Services produce from Customer Content.

As between you and Listening Post, you retain your rights in Customer Content. Subject to applicable law and third-party rights, you own Output created specifically for you. You grant Listening Post a limited right to host, copy, transmit, transform, and otherwise process Customer Content only as needed to provide, secure, support, and maintain the Services, comply with law, and enforce these Terms.

You represent that you have the rights and permissions needed to provide Customer Content and authorize the requested processing. Do not provide regulated, highly sensitive, or restricted data unless the applicable Service and your written agreement with Listening Post expressly support it.

Connected services are governed by their providers’ terms and privacy practices. You control which supported services you connect and may revoke a connection. Listening Post is not responsible for a third-party service, its availability, or changes it makes.

6. AI-assisted output and human review

AI-assisted Output can be incomplete, inaccurate, outdated, or similar to material produced for others. Output is not a substitute for professional advice or independent verification. You are responsible for reviewing Output before relying on, publishing, sending, or using it.

You must use appropriate human review for consequential actions. The Services may require approval before supported external actions, but those controls do not transfer your responsibility for the decision.

7. Privacy and data use

Our Privacy Policy explains how we collect, use, disclose, and retain personal information. It does not reduce rights provided by applicable law.

Listening Post does not use Customer Content to train a generalized model controlled by Listening Post unless the applicable organization expressly agrees in writing. We may use de-identified and aggregated operational information to secure, operate, and improve the Services, provided it does not identify you or expose Customer Content.

8. Fees, subscriptions, credits, and taxes

Prices, plan limits, included services, and renewal terms are shown at purchase or in an applicable order. You authorize us and our payment processor to charge the payment method you provide for recurring fees, usage charges, approved purchases, and applicable taxes.

Subscriptions renew for the period shown at purchase until canceled. You may cancel through the account billing controls or by contacting support. Cancellation takes effect at the end of the current paid period unless applicable law or the applicable order requires otherwise. Fees already paid are nonrefundable except as required by law or expressly stated in an order.

Some plans may include or sell task credits. Credits are not currency, have no cash value, may be limited to specified tasks or periods, and are subject to the plan terms shown at purchase. Failed work will not be charged when the applicable product terms say failed work is not chargeable.

If payment fails, we may limit paid features after reasonable notice while preserving access required by law. We will give at least 30 days’ notice before a material subscription price increase takes effect at renewal.

9. Listening Post property

Listening Post and its licensors own the Services, software, interfaces, designs, documentation, trademarks, and other technology, excluding Customer Content and customer-owned Output. These Terms give you a limited, nonexclusive, nontransferable right to use the Services during the term. They do not transfer ownership of Listening Post property.

If you provide feedback, you permit us to use it without restriction or compensation. This does not grant us rights in Customer Content.

10. Suspension and termination

You may stop using the Services and cancel your account at any time. We may suspend or terminate access if you materially breach these Terms, fail to pay amounts due, create a security or legal risk, or use the Services in a way that could harm Listening Post, customers, or others. When practicable, we will provide notice and an opportunity to cure.

After termination, your right to use the Services ends. Provisions that by their nature should survive will survive, including provisions about ownership, fees due, disclaimers, liability, indemnity, disputes, and general terms. Data retention and deletion follow the Privacy Policy and any applicable written agreement.

11. Disclaimers

THE SERVICES AND OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, LISTENING POST AND ITS AFFILIATES, LICENSORS, AND SERVICE PROVIDERS DISCLAIM ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND QUIET ENJOYMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR FREE, COMPLETELY SECURE, OR THAT OUTPUT WILL BE ACCURATE OR SUITABLE FOR YOUR PURPOSE.

Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LISTENING POST AND ITS AFFILIATES, PERSONNEL, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, USE, DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF LISTENING POST AND ITS AFFILIATES ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID LISTENING POST FOR THE SERVICE GIVING RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE EVENT CREATING LIABILITY; OR (B) ONE HUNDRED U.S. DOLLARS.

These limits do not apply where prohibited by law.

13. Indemnity

If you use the Services for a business or organization, you will defend, indemnify, and hold harmless Listening Post, its affiliates, and their personnel from third-party claims, damages, losses, liabilities, and reasonable legal fees arising from your Customer Content, your use of the Services, your violation of these Terms, or your violation of another person’s rights. This obligation applies only to the extent permitted by law.

14. Copyright complaints

If you believe material in the Services infringes your copyright, send a notice to support@listeningpost.ai with your contact information, identification of the copyrighted work, identification and location of the disputed material, a good-faith statement that the use is not authorized, a statement under penalty of perjury that the notice is accurate and you are authorized to act, and your physical or electronic signature.

15. Governing law and venue

Nevada law governs these Terms and any dispute arising from them, without regard to conflict-of-law principles. Any claim arising out of or relating to these Terms or the Services must be brought exclusively in the state courts located in Clark County, Nevada, or the United States District Court for the District of Nevada. You and Listening Post consent to personal jurisdiction and venue in those courts.

Before filing a claim, each party agrees to give the other written notice and 30 days to try to resolve the dispute informally. This does not prevent either party from seeking urgent injunctive relief or filing a claim before a limitations period expires.

16. Changes to these Terms

We may update these Terms for legal, security, operational, or product reasons. We will provide at least 30 days’ notice before a change that materially reduces your rights or increases your obligations, unless law or an urgent security issue requires faster action. Other changes take effect when posted with a new effective date. If you do not agree to an update, stop using the Services and cancel before it takes effect.

17. General terms

You may not assign these Terms without our written consent. We may assign them to an affiliate or successor in connection with a merger, acquisition, reorganization, or sale of the relevant business.

Neither party is liable for delay caused by events outside its reasonable control, except for payment obligations. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will remain effective.

These Terms, the Privacy Policy, any service-specific terms, and any applicable written order form the entire agreement concerning the Services and replace prior or contemporaneous agreements on the same subject.

18. Contact

Listening Post, Inc. 5075D S Pecos Rd., #200 Las Vegas, Nevada 89120 support@listeningpost.ai